All prices are listed in Australian dollars
How long will my order take?
Each garment will be sewn as an order is placed. Since this is a small independent label please expect your order to take between 2-4 weeks to be made up and sent on its way to you. You will receive email confirmation when your order has been shipped.
How long does shipping take?
Shipping times of course will vary, but will generally arrive within
Australia – 3-4 business days
New Zealand – 5 business days
UK/Europe – 7-9 business days
Asia/Pacific – 8 -12 business days
Orders are shipped with Australia Post and include parcel tracking. Plume Clothing is not responsible for and will not offer refunds on lost parcels. If you do believe your parcel has been lost please email firstname.lastname@example.org
You can check estimated postage times on the Australia Post website here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Items are posted from Melbourne Victoria 3000
What are your shipping costs?
Please visit our shipping page for more information
Plume Clothing is happy to offer free shipping for all Australian orders
Can I return an item?
Unfortunately as each garment is made to order, Plume Clothing does not offer returns or refunds for change of mind, all sales are final. Please ensure you have chosen the correct size when placing an order, please email email@example.com if you require assistance with sizing
If an item is faulty, we will gladly offer a full refund or replacement, less return shipping costs. Please email firstname.lastname@example.org and include photos of the garment
Please keep the tracking information in case the return shipment isn’t received by us
Custom taxes and duties:
International orders may be subject to customs duties on delivery, Plume Clothing is not responsible for any taxes or duties incurred
Terms and Conditions:
Your personal details are only collected if given to us by you. Your details are collected to process transactions, aid customer service and to contact you regarding your purchase. We keep your details secure and do sell or trade them to third-parties. Plume Clothing may publish some personal details on our website and/or social media if you have entered a competition or promotion run by us.
By using the Plume Clothing website you consent to our collection of your personal details and agree with the refund policy and all terms and conditions outlined on this FAQ page.
Thank you for stopping by. Still have a question? Send an email to email@example.com and we’d be happy to help.